Man With A Van Wimbledon Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Wimbledon provides removal, transportation, and related services within the UK. By making a booking, the customer agrees to these terms in full. The purpose of this page is to explain, in clear legal language, how bookings are accepted, how payments are handled, what cancellation rules apply, and how liability and waste responsibilities are managed. These terms apply to all services supplied by the company, including domestic moves, office relocations, single-item transport, furniture collections, and other van hire or man and van services requested by the customer.

1. Definitions
In these terms, “we”, “us”, and “our” mean the service provider operating under the trading style Man With A Van Wimbledon. “Customer”, “you”, and “your” mean the individual or business placing the booking or receiving the service. “Goods” means all items, possessions, materials, packaging, waste, or any other property to be moved, loaded, unloaded, disposed of, or otherwise handled. “Service” means any transport, loading, unloading, lifting, assembly, collection, disposal, or related activity agreed between the parties.

2. Scope of service
We provide a professional man and van Wimbledon service and other similar transport services subject to availability, vehicle suitability, access conditions, and lawful instructions from the customer. The service is limited to what has been agreed at booking and confirmed by us. Unless expressly stated otherwise, the service does not include specialist packing, dismantling of complex items, hazardous waste handling, or lifting that cannot be carried out safely by a two-person team or within normal manual handling limits. We reserve the right to refuse any task that may breach safety rules, vehicle limitations, or applicable law.

3. Booking process
All bookings are subject to acceptance by us. A booking request may be made by telephone, email, online form, or any other method offered at the time. A booking is not confirmed until we have agreed the date, time, collection and delivery details, number of operatives, vehicle requirements, and any special conditions, and until any required deposit or pre-authorisation has been received. We may request photographs, inventory details, floor access information, parking restrictions, or other practical information before confirming the job. Accurate information is essential because pricing, vehicle size, staffing, and estimated duration may depend on it.

4. Customer responsibility for information
You must provide complete and accurate information when arranging a Wimbledon van with driver service or any other van moving service. This includes the correct collection and delivery addresses, the nature and volume of goods, access details, parking arrangements, lift availability, heavy-item information, and any known risks. If the information provided is incomplete, incorrect, or materially different from the actual job, we may revise the quote, alter the vehicle or crew, delay the service, or cancel the booking. Any extra charges arising from inaccurate information, waiting time, additional labour, or rerouting may be payable by you.

5. Pricing and payments
Prices may be quoted on an hourly, fixed, or minimum-charge basis, depending on the nature of the work. Quotes are usually based on the information supplied by the customer and may be revised if circumstances change. All prices are stated in pounds sterling and may include or exclude VAT depending on our trading status and the quotation provided. Payment terms will be confirmed at booking and may require a deposit, advance payment, or full payment before completion. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We accept the payment methods made available at the time of booking and may charge reasonable fees for late payment, failed transactions, waiting time, or additional services requested during the job.

6. Additional charges
Additional charges may apply where the job takes longer than expected, involves extra stops, requires stairs or difficult access, includes waiting time, parking penalties, tolls, congestion or access charges, or if the customer requests work not included in the original agreement. We may also charge for re-delivery, aborted services, return journeys, or disposal costs where the customer has breached these terms. Any additional sums will be calculated reasonably and, where practical, explained to the customer before being applied.

7. Cancellations and rescheduling
If you need to cancel or reschedule, you must give notice as early as possible. For many bookings, a cancellation fee may apply if notice is given late or if our team has already been allocated, dispatched, or incurred costs in preparation for the job. Deposits may be non-refundable where stated at the time of booking. If the customer cancels after the vehicle has arrived, or if the service cannot proceed because access is unavailable, goods are not ready, or the customer is not present, the full minimum charge or a substantial portion of the agreed fee may remain payable. We may also cancel or postpone a booking where there are safety concerns, unlawful requests, severe weather, vehicle breakdown, staff illness, or events beyond our reasonable control.

8. Waiting time, delays, and access issues
Reasonable waiting time may be allowed at our discretion, but prolonged delay may incur additional charges. You are responsible for ensuring that goods are ready for collection and that access is available at the agreed time. If parking is restricted, permits are required, or building management imposes time limits, you must arrange these in advance unless we have specifically agreed to do so. We are not liable for delays caused by traffic, road closures, third-party access restrictions, weather, or information errors supplied by the customer.

9. Customer obligations
You must ensure that all goods are properly prepared for transport, securely packed where necessary, and safe to handle. Fragile items should be protected by suitable packaging. You must remove or disclose any item that is hazardous, prohibited, or likely to cause damage or injury. You must also ensure that any item you ask us to carry or move is lawfully in your possession or under your control. We may refuse to move items that are unsafe, excessively heavy, contaminated, illegal, or likely to breach transport, environmental, or waste laws.

10. Prohibited and restricted items
Our man and van Wimbledon service is not designed for the transport or disposal of unlawful goods, weapons, explosives, narcotics, live animals, or items that require specialist licensing or containment. We may also refuse batteries, chemicals, oils, paints, asbestos, clinical waste, gas cylinders, and other hazardous materials unless we have agreed in writing and confirmed that lawful handling is possible. The customer remains solely responsible for ensuring that any restricted item is declared in advance and handled in compliance with all applicable legislation.

11. Waste regulations and disposal
Where our service includes removal, disposal, or collection of waste, the customer must comply with all UK waste regulations and must provide accurate information about the type and quantity of waste. We will only transport or dispose of waste that we are legally permitted to handle. The customer must not present fly-tipped waste, hazardous waste, or mixed waste that has not been properly described. Any waste transfer may require records, declarations, or other lawful documentation. Title to waste does not pass to us unless we have expressly agreed to take responsibility for disposal under the law. If unlawful, unsafe, or misdescribed waste is presented, we may refuse collection and charge any reasonable costs incurred.

12. Loading, unloading, and handling
We will take reasonable care when loading and unloading goods, but the customer accepts that some risk is inherent in manual handling and transport services. You should ensure that delicate, antique, valuable, or sentimental items are adequately protected and, where appropriate, insured separately. We may ask for a joint inspection of particularly valuable items before loading. If we believe that an item is not safely movable, we may decline to handle it or may require the customer to sign an acknowledgment before proceeding.

13. Liability and limitation of responsibility
We will exercise reasonable skill and care in providing the service. However, except where prohibited by law, we are not liable for loss or damage arising from pre-existing defects, inadequate packaging, hidden weaknesses, unsuitable access, or customer instructions that are followed at your request. We are not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or reputational harm. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable for damage to goods, our liability will, to the extent permitted by law, be limited to the lesser of the repair cost, replacement value, or an agreed insured limit, subject to proof of loss.

14. Insurance
We may hold appropriate commercial insurance for our activities, but insurance cover is subject to policy terms, exclusions, excesses, and claims procedures. Insurance does not automatically cover every item or every circumstance. The customer is responsible for arranging any additional cover they consider necessary for high-value or irreplaceable goods. We may request evidence of declared value for certain items before agreeing to carry them.

15. Force majeure
We are not responsible for failure or delay in performing the service where that failure or delay is caused by events beyond our reasonable control, including severe weather, accidents, traffic disruption, road closures, strikes, industrial disputes, terrorism, public emergencies, government restrictions, or power or system failures. In such cases, we may reschedule the service or cancel it without liability for resulting delay, provided that any payment already made is handled in a fair and lawful manner.

16. Termination and refusal of service
We may suspend or terminate the service immediately if you breach these terms, if safety is compromised, if unlawful activity is suspected, if the agreed price is not paid, or if the customer behaves abusively, threateningly, or in a way that prevents the service from being carried out properly. If we refuse to continue because of a breach by the customer, all sums due for work already carried out, wasted attendance, or reasonable costs incurred may remain payable.

17. Complaints and disputes
If you have a concern about the service, you should raise it as soon as reasonably possible so that we may investigate and, where appropriate, seek a practical resolution. Any claim for damage or loss should be supported by photographs, receipts, or other evidence and should be reported promptly. We will review complaints fairly and in good faith, but nothing in this process limits either party’s legal rights. All claims must be brought within a reasonable period and in any event in accordance with applicable limitation laws.

18. Data, privacy, and use of information
We will use personal information supplied during the booking process only for legitimate business purposes such as confirming the booking, managing the job, processing payment, and maintaining records. We may retain service details for accounting, legal, and operational purposes. Any handling of personal data will be carried out in accordance with applicable UK data protection law. The customer should not provide sensitive information unless it is necessary for the service and has been requested by us.

19. Changes to these terms
We may update these Terms and Conditions from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of booking will apply to that booking unless we expressly agree otherwise. Continued use of our services after a change to the terms will constitute acceptance of the updated version where lawful.

20. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By booking with Man With A Van Wimbledon, you agree that these terms form the entire agreement between the parties in relation to the service, unless varied in writing by authorised agreement.